FAQs

All motorhomes come with fully comprehensive insurance and EU cover. We do require drivers to be over 25 and only speeding points held on the licence of the driver will be acceptable for insurance. If you are taking the motorhome abroad we do require details of travel for the insurance company.
Caravans will require the hirer to take out insurance as fleet caravan insurance for hire is not available. We will require proof of this before the hire commences.

Under a normal full driving licence you are permitted to drive motorhomes. As long as you have category B + E on your driving licence you can tow a caravan up to 3500kg (all of our vans are approximately 1550kg and under).

You can have up to 3 drivers per vehicle at no extra charge. All we need is licence details for each allocated driver.

There is a refundable £1000 insurance excess deposit payable by credit card or debit card at the time of collection. This must be paid by person signing the hire agreement for the vehicle. This covers the insurance excess and any damages or breakages which occur while you are on hire.
The security deposit is processed as a ‘pre-authorised’ transaction which we will aim to void on the day of the hire return when the vehicle has been inspected.

Bookings can be made through the online booking system or telephone us on 01603 262197 if you prefer. Mobile numbers are 07597357494 or 07597357294. Any queries can be made by email: phoenixcampers@outlook.com or by text/facebook messenger.

We do have a locked and secured facility where the vans are kept, but we cannot accept liabilty for any vehicles kept on the premises.

Speed limits vary according to the vehicle and type of road you are travelling on. Each van comes with an allocated folder with all the relevant information. Please study this before you set off on your adventure.